FAQ
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Getting started
How do I start prescription care?
Choose a treatment, open its product page, and select Get Started. Complete the health questionnaire in our prescription care platform. A licensed provider reviews your information and determines whether treatment is appropriate. Explore weight care.
Is a prescription guaranteed?
No. Treatment requires a medical evaluation and is available only when prescribed. Options depend on your health history, provider review, and availability in your state.
Do I need insurance?
BloomMD services are self-pay and do not require insurance. Review the selected plan, what is included, and any ongoing charges before purchasing.
Can I speak with someone before choosing?
Yes. Book a free consultation or text our team for help understanding your next step. A consultation does not guarantee a prescription.
GLP-1 & weight care
Where can I find semaglutide and tirzepatide options?
Compare current options and plan details on the product pages: Semaglutide injections · Tirzepatide injections. Select Get Started to begin the provider evaluation.
Where can I find microdose options?
Visit Microdose Semaglutide or Microdose Tirzepatide for current program details. Your provider determines whether a plan is appropriate for you.
Where do I check current prices and monthly or quarterly plans?
Check the current product page and the plan details shown during enrollment. Confirm the total charge, billing frequency, included services, and renewal terms before choosing a plan.
Are compounded and brand-name medications the same?
They are different products. Compounded medications are not FDA-approved; the FDA does not review them for safety, effectiveness, or quality. Your provider determines which options are appropriate for your individual clinical needs.
Where can I find brand-name GLP-1 options?
See the current availability on our Weight Loss page. If an option is marked coming soon, contact our team for help.
Where do I find my dose, injection units, and storage instructions?
Use your current prescription label and instructions from your dispensing pharmacy and prescribing care team. Concentrations and directions can differ. If anything is unclear, message your care team through the Patient Portal before using your medication.
Other prescription treatments
Where can I learn about NAD+?
View NAD+ Injections or NAD+ Nasal Spray for current product information and enrollment. For questions about your prescription, use your secure Patient Portal.
Where can I find glutathione and MIC/B12?
Explore Glutathione Injections, Glutathione Nasal Spray, or MIC/B12. Directions are specific to the prescribed formulation.
Where can I learn about LDN and sermorelin?
See Low Dose Naltrexone and Sermorelin. A licensed provider reviews whether treatment is appropriate.
Where can I find prescription skin and hair care?
Browse Prescription Skincare or Hair Regrowth. Use the individual product page to review options and begin a provider evaluation.
Where can I find sexual wellness options?
Explore Men’s Sexual Wellness and Women’s Sexual Wellness. Personal treatment questions belong with your prescribing clinician.
Should I use an older BloomMD PDF for my current prescription?
Use the instructions supplied with your current prescription. Older guides may describe a different concentration, formulation, or treatment program. Ask your pharmacy or care team to clarify any conflicting instructions.
Supplements & skincare
Where can I browse products by goal?
Shop BloomMD Supplements, or browse Gut & Digestion, Sleep & Stress, Brain & Focus, and Performance & Hydration. Ask Sage can help you find product pages.
Where are ingredients, serving sizes, and directions listed?
Check the description and label images on the individual product page, then follow the label on the product you receive. Formulas and directions differ. If a detail is missing, ask our team before ordering.
Are GLP-1 Natural Booster and Side Effect Relief prescription medications?
No. GLP-1 Natural Booster and GLP-1 Side Effect Relief are supplements. Review their labels and discuss use with your clinician; they do not replace prescribed treatment.
How do I get help with CellCore products or VIP access?
Visit our CellCore page for current program details and member access. For login or product-selection help, contact our team.
Can I ask about combining a supplement with medication?
Contact your healthcare provider or pharmacist with the exact product and ingredient list. For personal questions about your BloomMD prescription, use your secure Patient Portal.
Refills, billing & accounts
Which account should I use?
Use the Prescription Patient Portal for prescription care, refills, and secure messages. Use your Shopping Account for supplement orders. These are separate accounts.
How do I request a refill or a treatment change?
Sign in to your Patient Portal, review your treatment and any requested check-ins, and message your prescribing care team. Refills and changes require provider review. Contact BloomMD if you cannot locate your plan.
Does my plan renew automatically?
Check the subscription and renewal terms for your selected plan and the details in your account. Before changing or canceling a plan, review the next billing date and contact our team if you need help. Do not assume that a refill request cancels or changes billing.
I used Vagaro, MDI, or an older Shopify prescription subscription. What now?
Contact BloomMD for help moving to the current care platform. Tell our team which system you used and whether you have already paid for an upcoming refill so we can review your account before you enroll again.
I am not receiving a sign-in email. What should I do?
Confirm you are using the correct account and the email address used for enrollment or checkout. Check spam and promotions folders. If the email still does not arrive, contact our team.
Can Ask Sage answer questions about my personal prescription?
Ask Sage helps you explore products and care options. For personal medical questions, prescription changes, or private health details, use the secure Patient Portal to reach your care team.
Orders, shipping & returns
Where is my order or tracking number?
For supplement orders, check your shipping email or Shopping Account. For prescription fulfillment updates, check your Patient Portal. Items may ship separately.
How long do processing and delivery take?
Times vary by product, pharmacy, and destination. Prescription orders require provider review before fulfillment. Use the estimate provided for your chosen product and your order confirmation.
Is shipping free?
Eligible retail orders qualify for free standard U.S. shipping at $75. Prescription products do not count toward that retail threshold and have separate fulfillment arrangements. Final shipping options and charges appear at checkout.
Where do you ship?
Availability varies by product and destination. Prescription treatment also depends on provider and pharmacy availability in your state. Check the selected product and enrollment or checkout details.
Can I cancel or return an order?
Review our Refund Policy before purchasing. Contact our team promptly for changes; cancellation may not be possible after processing begins.
What if my package is missing or damaged?
Contact our team with your order number and a description of the issue. Keep the packaging and any photos available for review.
Where are your policies and medical consent information?
Read our Shipping Policy, Refund Policy, Privacy Policy, and Medical Consent.
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A real team, within reach.
Need a hand finding the right next step? Ask Sage for product guidance or connect with BloomMD. Use your secure Patient Portal for personal treatment questions.